Terms & Conditions

These terms apply to every booking made through this website, by phone, or under a commercial account, and to use of this website generally.

1. Bookings By booking a collection, you confirm the details you provide (address, waste type, access) are accurate. We reserve the right to refuse or reschedule a collection if the waste on site differs materially from what was booked.

2. Pricing and Photo Quotes Fixed-price items are charged at the price shown at the time of booking. For waste types requiring a photo quote, the price is confirmed once we've reviewed your photos and is valid for the period stated when the quote is sent.

3. Recurring Collections Weekly, fortnightly, and 4-weekly collections are scheduled in advance and continue automatically until cancelled. You can cancel a single upcoming collection at any time via Manage Booking (or your commercial account), or by contacting us. To cancel the whole recurring series, please give us at least 7 days' notice. Cancelling a series does not affect collections that have already taken place.

4. Payment Payment is due by the method selected at booking - cash or card on collection, bank transfer, or online payment. Online and bank transfer payments are due before the collection date unless otherwise agreed.

5. Commercial Accounts Commercial accounts are invoiced periodically for collections carried out across their registered sites. Unless a different payment term is agreed in writing, invoices are due within the number of days shown on the invoice from its issue date. Late payment may result in suspension of further collections until the account is brought up to date. To cancel or terminate a commercial contract, please give us at least 28 days' written notice. Commercial account holders are responsible for keeping their site, bin, and contact details up to date and for the security of their account login.

6. Cancellations and Changes You can cancel or reschedule a booking free of charge using the Manage Booking page, up until the day before your collection. Late cancellations or repeated no-shows may be declined for future bookings.

7. Access You're responsible for making sure the waste is accessible for collection at the agreed time. Additional charges may apply if our crew cannot access the waste or if it's located somewhere not agreed at booking.

8. Prohibited Items We do not collect hazardous waste, asbestos, chemicals, gas canisters, or clinical waste. If prohibited items are found, we may decline the collection.

9. Our Registration We are a registered waste carrier and dispose of all waste responsibly at licensed facilities in line with our waste carrier registration.

10. Liability We take reasonable care when accessing your property but are not liable for pre-existing damage or wear. Any claim for damage caused during collection must be reported within 48 hours.

11. Changes to These Terms We may update these terms from time to time. The version shown on this page at the time of your booking applies.

12. Contact If you have any questions about these terms, please get in touch using the contact details on our website.