Privacy Policy

This policy explains how we collect, use, and protect your personal information, and applies to the domestic booking service, the commercial account portal, and this website generally.

1. Who We Are References to "we" or "us" mean this business, acting as the data controller for the personal information described below.

2. What We Collect When you book a collection, request a quote, or set up a commercial account, we collect your name, phone number, email address, address(es), and any photos or notes you provide about your waste. For commercial accounts, we also collect company name, billing details, and site/bin information. If you contact us, we keep a record of that correspondence.

3. How We Use It We use this information to schedule and carry out collections, process payment and invoicing, send booking and account confirmations and updates, and respond to enquiries. If you opt in, we may also send you occasional offers and promotions by email. We process this information because it's necessary to perform our contract with you (fulfilling a booking or account) or, for marketing, because you've given consent.

4. Marketing Communications You can opt in or out of marketing emails at any time when booking, or by contacting us to be removed from our list.

5. Cookies and Analytics This site uses essential cookies needed for it to function (for example, to keep you logged in to the commercial portal). Where enabled, we also use Google Analytics to understand how the site is used - this only runs after you accept analytics cookies via the banner shown on your first visit, and you can withdraw that consent at any time by clearing your cookies. We also use Google reCAPTCHA on some forms to reduce spam and automated abuse; this may process limited technical information (such as your IP address and browser behaviour) under Google's own privacy policy.

6. Sharing Your Information We don't sell your personal information. We share it only with the third parties needed to run our service - for example, our payment processor when you pay online, our email provider for booking and account notifications, and Google for analytics/reCAPTCHA where enabled as described above.

7. Data Retention We keep booking and account records for as long as needed for our business and legal obligations (including waste carrier and invoicing/tax record-keeping requirements), after which they're deleted or anonymised.

8. Your Rights Under UK data protection law you can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to our legal obligations to retain certain records. You also have the right to complain to the Information Commissioner's Office (ICO) if you're unhappy with how we handle your data. Contact us using the details on our website to make a request.

9. Contact If you have any questions about this policy or how your data is handled, please get in touch using the contact details on our website.